Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we developed and presented solution based on Dynamics 365 and Microsoft 365 to help and support people during Covid-19. It could be financial hardships, stress and anger management, or domestic violence. You name it we have it. 😊 Below is the demo
Omnichannel for Customer Service – Teams Integration
We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation.
The video below will explain how to configure the Teams channel. You can also use the link below to access Microsoft’s documentation on configuring Microsoft Teams to work with Omnichannel.